FAQs

Information about common questions and scenarios in 1CHART.

I have forgotten my password.
For security purposes, 1CHART staff do not have access to your password and as a result cannot tell you what it is. To reset your password: 1. Click...
Tue, 27 Aug, 2019 at 2:29 PM
I have forgotten my security answers.
For security purposes, the 1CHART team do not have any access to your security questions or answers and as a result cannot provide them to you if forgotten....
Tue, 27 Aug, 2019 at 3:50 PM
I can't activate my account because my temporary password has expired.
Care Staff: Your facility on-call manager can send you a new temporary password by finding your account in the Users list under their Admin tab, then clicki...
Tue, 27 Aug, 2019 at 3:51 PM
I need access to another 1CHART facility.
Care Staff: A member of the management team at the facility you need access to must contact the 1CHART team to grant access. The 1CHART team are unable to p...
Wed, 28 Aug, 2019 at 9:29 AM
How do I register for 1CHART?
If you are a staff member at a care facility, please ask your clinical or facility manager to set up your 1CHART account. The 1CHART team is not permitted t...
Fri, 8 Nov, 2019 at 9:02 AM
How do I log in?
Do not reveal or share your login details with any other individual.  Use the 1CHART website shortcut to access 1CHART. Alternatively, start up your pre...
Tue, 27 Aug, 2019 at 3:48 PM
How do I activate my account?
Check the email address you provided when registering for 1CHART. You will have received an email containing your 1CHART username and a temporary password w...
Tue, 13 Aug, 2019 at 9:31 AM
Security and Privacy
Toniq strives to lift the level of security standards it employs in line with standards across the health sector. For further details, Toniq's Privacy ...
Tue, 27 Aug, 2019 at 3:49 PM